Returns & Exchanges

At GN 1917, we want you to be completely satisfied with your beauty experience. If you are not entirely happy with your purchase, we offer a 30-day return window for unused and unopened products to ensure your skin receives only the best care.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team at support@gn1917.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all protective seals are intact and including a copy of your original packing slip.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.